These general terms and conditions (T&C) govern all rights and obligations arising from the rental relationship between Noor Car Rental (hereinafter the 'lessor') and the renter. The lessor and contracting party is:

Deviating agreements require the lessor's written confirmation.

Bookings are made via our website, by phone or by email. For online bookings, the rental contract becomes binding once the lessor has received the rental payment and the renter has received the booking confirmation by email.

For bookings by phone or email, the rental contract is concluded with the lessor’s written booking confirmation. Here too, the rental must be paid before the vehicle is handed over (see 'Rental price and payment').

At vehicle handover, the written rental agreement is additionally signed. The renter receives it, together with these terms, in advance as a PDF with the booking confirmation.

The renter and every driver must:

• be at least 21 years old
• hold a valid driving licence (for at least one year)
• present a valid identity document (identity card or passport)
• present a credit/debit card or TWINT in their own name (for the deposit)
• provide all information truthfully

The lessor may refuse rentals without stating reasons.

The vehicle may only be driven by the renter and the additional drivers listed in the rental agreement. The renter is liable for these persons as for themselves.

Additional drivers can be added for a small fee and must meet the same requirements.

The rental begins with the handover of the vehicle and ends with the return of the vehicle including keys at the agreed location. Late return, failure to return and recovery of the vehicle are governed by the following clause.

Handover takes place in Gettnau (Lucerne region) by default. Handover at Lucerne railway station or at the airport is possible by arrangement.

Any extension of the rental period requires the lessor's prior written consent. Notification by the renter alone is not sufficient.

In the event of a late return, CHF 25 is charged for each hour commenced after a tolerance of 60 minutes, up to a maximum of the daily rate of the booked vehicle. From four hours' delay onwards, a further full rental day is deemed to have been used. If the lessor loses a subsequent rental as a result, it may additionally claim the resulting loss.

If the vehicle is not returned more than 24 hours after the agreed return time and no written consent to an extension has been given, the vehicle is deemed to be withheld in breach of contract. The renter is in default without further reminder. The lessor is entitled to terminate the rental agreement with immediate effect, to secure and collect the vehicle at any time and without further notice at the renter's expense, and to file a criminal complaint. Insurance cover may lapse in such cases; the renter is then fully liable for the vehicle.

On request, the renter must immediately inform the lessor of the vehicle's current location and of the name of the person who last drove it, and must enable the vehicle to be handed over together with keys, vehicle registration document and accessories.

If the lessor has to recover the vehicle itself — in particular where it is not returned, is returned to a location other than the one agreed, or is left immobile or inaccessible — the renter bears all costs of recovery. The following are charged:

• CHF 1.00 per kilometre driven, calculated from the lessor's site in Gettnau to the vehicle's location and back
• CHF 50 per person and per hour commenced, including travel, waiting and organisation time
• a processing fee of CHF 100 per recovery
• the continuing rental charge at the agreed daily rate for each day commenced until the vehicle is recovered
• the actual costs of third parties, in particular towing, salvage, locksmith services, storage, parking and impound fees, as well as rail, air or taxi costs

If the vehicle is located abroad, the actual costs of border formalities, customs clearance, permits and legal representation are charged in addition.

The above rates are flat rates intended to simplify billing. The renter remains free to prove that no expense or a substantially lower expense was incurred; the lessor reserves the right to prove higher actual damages. These costs may be offset against the deposit and, to the extent that they exceed it, invoiced to the renter.

The prices valid at the time the contract is concluded apply. For online bookings, the rental is paid in advance via our secure payment provider.

The rental must be paid in advance in all cases. If payment is not made through the website – for example for bookings by phone or email – the full rental amount must have been received by the lessor before the vehicle is handed over. What counts is the receipt of payment, not the date the payment was ordered.

The lessor states the accepted payment method (for example a payment link or bank transfer) and the payment deadline in the booking confirmation. Payment at handover or after the rental is only permitted if the lessor has confirmed this in writing beforehand.

If the rental amount has not been received in full at the time of handover, the lessor is entitled to refuse to hand over the vehicle. In that case the booking counts as a no-show under the section 'Cancellation and rebooking'.

Additional services and subsequent charges are invoiced separately.

Cancellations or rebookings are free of charge up to 48 hours before the start of the rental. For later cancellations or no-shows, a one-day flat rate of the booked vehicle is charged; amounts already paid are refunded accordingly.

For every booking, a deposit of CHF 200 is charged via the driver's card. After proper return of the vehicle, the deposit is refunded in full within 7 days.

The lessor is entitled to offset any costs subsequently arising from the rental against the deposit or to invoice them to the renter.

By taking over the vehicle, the renter confirms its contractual condition unless damage is recorded in the handover protocol. Photographs taken by the lessor serve as evidence.

The renter undertakes to handle the vehicle with care and to comply with all legal regulations. The vehicle must be locked when not in use.

The following are prohibited in particular:

• Races, driving tests or sporting events
• Driving under the influence of alcohol, drugs or medication
• Grossly negligent or reckless use
• Subletting
• Use for illegal purposes
• Overloading
• Transport of dangerous goods

Trips abroad are only permitted with the lessor's prior written consent.

The vehicle must be returned with the same fuel level. Shortfalls are charged at market prices plus a service fee.

The agreement in the rental contract applies. Additional kilometres are subject to a charge.

The vehicles have liability and casco insurance in Switzerland. In the event of damage, the following applies per event:

• CHF 1,000 excess for drivers aged 25 and over
• CHF 3,000 excess for drivers under 25

In the event of gross negligence or breach of contract, the renter is fully liable, including beyond the excess.

Typically excluded from insurance cover and therefore fully borne by the renter are in particular:

• Tyre and rim damage
• Clutch damage
• Misfuelling
• Loss of or damage to keys
• Interior damage
• Damage caused by incorrect operation

In such an event, the renter must:

• inform the police immediately
• notify the lessor without delay
• complete an accident report
• not acknowledge any fault

Repairs are only permitted with the lessor's express consent.

The renter is liable for all fines and fees incurred during the rental period. In addition, an administration fee of CHF 20 is charged per case.

In the event of excessive soiling, animal transport or the smell of smoke, special cleaning costs are charged.

In the event of accident damage, a diminution in the vehicle's market value may be claimed in addition to the repair costs.

For the duration of the repair or unavailability, the renter may be invoiced for loss of use.

Missing accessories, documents, chargers or vehicle parts are charged to the renter.

To the extent permitted by law, any liability for indirect or consequential damage is excluded.

Personal data is used for the performance of the contract and may be passed on to authorities where necessary. In all other respects, the privacy policy on our website applies.

Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected.

Swiss law applies. The place of jurisdiction is, to the extent permitted by law, the registered office of Noor Car Rental. In the event of discrepancies between language versions, the German version prevails.